An agreement with Dental Intelligence renews automatically for the agreed-upon term, typically annually. For example, if you signed an annual agreement (for which may have either annual or monthly payments) it will automatically renew for successive 12-month periods. Customers can opt out of automatic renewal by sending a cancellation request to firstname.lastname@example.org at least 30 days prior to the renewal date and having a brief discussion with a member of our Customer Success team. Cancellation requests received prior to the end of the agreed-upon contract period will effectively turn off automatic renewal. In that case, the agreement will not renew but you will still owe the remaining contracted payments for the then-current term. All payments for services rendered are non-refundable. If you do not know who your account manager is, please contact us at email@example.com to schedule this conversation.