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Podcast

DSO

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Ep. #

5

DSO: End of Year Case Acceptance with Sarah Allen from Heartland Dental

Show Notes

Sarah Allen, Regional Support Administrator from Heartland Dental joins us on today's show to give us a close look into the success of Heartland and how they grew to be the nation's largest DSO. Sarah brings a wealth of knowledge in how to create more in sync teams, how to keep case acceptance high, and small but powerful tips to optimize communication in your practice.

We discuss:

  • The positive correlation between customer service and case acceptance
  • Increasing synergy within your team, and the impact non-verbal cues has on retention or accepting treatment
  • Training your team to connect with patients more effectively each day

You can email Sarah at: sallen000@yahoo.com

Connect with Sarah on LinkedIn.

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