Sarah Allen, Regional Support Administrator from Heartland Dental joins us on today's show to give us a close look into the success of Heartland and how they grew to be the nation's largest DSO. Sarah brings a wealth of knowledge in how to create more in sync teams, how to keep case acceptance high, and small but powerful tips to optimize communication in your practice.

We discuss:

• The positive correlation between customer service and case acceptance

• Increasing synergy within your team, and the impact non-verbal cues has on retention or accepting treatment

• Training your team to connect with patients more effectively each day

You can email Sarah at: sallen000@yahoo.com

Connect with Sarah on LinkedIn.