Dental Intelligence's Follow Ups help every practice in your organization keep track of their patients. It's the easiest way to make sure no practice falls through the cracks when it comes to hygiene recare, unscheduled treatment, past due balances, and so much more.
Schedule a demo to see how it works.
Let's say a patient comes in for a cleaning and exam. You discover an old filling to replace and you present that to the patient. One of your treatment coordinators attempts to get them on the schedule, but the patient tells them they need to check their schedule first and will call you back "soon," and then off they go out the door. (Just like in real life, right?)
Now what? Does your treatment coordinator grab a sticky note and scribble a reminder to call the patient back in two weeks, or maybe they add that reminder to your patient notes in whatever practice management system you use? Will they remember in two weeks to check that note?
Proven to fill schedules
Help all of your patients
Improve your production at every location immediately
Collect more AR
Automatically syncs and updates patient information in your practice management system
Keep up with every patient across all your locations, so your team always know who to call, why, and when. With Dental Intelligence's Follow Ups, save time by generating a list automatically each day with the immediate patients your team need to focus on.
Use our follow up feature to:
Promptly schedule patients due for hygiene recare
Collect past-due balances
Schedule patients for unscheduled treatment
Confirm upcoming appointments
Reschedule broken appointments
Track past-due claims
"We have scheduled over $12,500 back into the practice using Follow Ups! We have improved our hygiene re-appointment from an average of 60% to 78% in our first 14 weeks with Dental Intelligence!"
Follow Ups allow your team to set a reminder to call or text a patient in the future. When they log into their Dental Intelligence Dashboard, the follow up will be waiting, ready for them with all the information they need to know about the patient.
When they are ready to reach out to the patient, they simply attempt the follow up and mark whether or not they were contacted. They can also leave notes, so the rest of your team knows what happened on the call.
Improve the quality of your team's calls and patient outreach by allowing them to see exactly what they need to talk to your patients about. Follow ups benefits you and your patients by increasing the efficiency of your practices and enhances the patient experience.
Track your team members' progress and celebrate successes by using Follow Up Results. See which team members are reaching out and rescheduling patients.
Many of our DSOs love using the Follow Up Results to measure their practices' performance and reward team members for their contributions to growing each practice. Collect data on who is scheduling what treatment. You can even measure data on how many dollars are scheduled and how many phone calls are made.
Do you have multiple team members over contacting patients? You can set Auto Follow Ups to generate a reminder list for specific team members. Your hygiene treatment coordinators will only get recall patients, and your billing team member will only get unpaid balances, and so on.
We will manage your patient activity for you and automatically notify the team member you have assigned when you want them to follow up! Use Auto Follow Ups to make sure you never lose track of a patient again.
Auto Follow Ups will create a list of patients ready to call when you want. Want to follow up with unscheduled patients a month after their last appointment? You can easily set parameters, so your team members only see the patients you want to be contacted.
Do you have a specific custom list of patients you would like to follow up with? You can add follow ups in bulk to patients on a Patient Finder list.
Follow Up notes immediately write back into your practice management software for easy access. Any note a team member leaves for a follow up attempt will show on the patient's profile. With this visibility available for everyone at the practice, team members can see if a patient was already contacted. You can also see all details of previous attempts to contact a patient and a history of who has worked on the follow up.
"It was so easy to open Dental Intelligence and see the people we needed to contact immediately or quickly see what treatment plans needed follow-up or who had missed hygiene appointments. We didn't have a single patient fall through the cracks during the pandemic - Having Dental Intelligence was like having a full-time employee who worked during the entire shutdown and had everything ready for us when we opened the doors again. All the info we needed was right there - easy to understand and immediately actionable."
You've worked hard to get your patients to come through your door. Now, let's keep them! Improve the effectiveness of your communication with dental patients and save a lot of resources with Dental Intelligence's Follow Ups system.
All-in-all, Follow Ups gives your practice the opportunity to develop a system across your organization to prevent patients from falling through the cracks, so you can provide quality dental care.
Schedule a demo and start intelligently shaping the future of your practices today.
Dentistry's all-in-one solution for practice analytics, patient engagement, online scheduling, payments, and more — designed to help your practice(s) grow and thrive.
