Dental Intelligence’s Call Insight makes incoming calls effortless and more effective by giving your team the information they need, right when a patient calls in.
Schedule a demo to see how it works.
Call Insight helps you to provide a connection between your team and your patients when they call in. Bring your organization's patient experience on the phone to the next level. Give your team the tools they need to know exactly what they should talk to the patient about. Show your patients you care by knowing who they are and what they need.
Additionally, make the new patient scheduling process a breeze with Call Insight. Organize your calls so you can see who is calling in.
Connect with patients starting from the moment they call in.
Instead of scrambling to find the patient's file or asking them to repeat or spell out their information, Call Insight connects your phone system with your practice management system so your team can see everything you need to know about a patient while they are on the phone with them.
According to a recent Harvard Business Review article, an emotional connection to your patients is very important:
“On a lifetime value basis, emotionally connected customers are more than twice as valuable as highly satisfied customers. These emotionally connected customers buy more of your products and services, visit you more often, exhibit less price sensitivity, pay more attention to your communications, follow your advice, and recommend you more – everything you hope their experience with you will cause them to do.”
Call Insight helps to be inviting to new patients. If the person calling is a new patient, Call Insight helps you easily capture all of the critical information you need to begin a relationship with them, including contact information, insurance, billing, referral source, and so much more.
Don't have a number attached to an existing patient? Simply mark calls to label them as prospective new patients, spam or other types of call.
What about vendors or sales people? Your team can also create a profile for them and if they are someone you don't want to call your practice, you can even block their calls.
Maximize the patient experience on the phone by planning ahead using Call Insight. Your team can see what patients need and what they need to follow up on with an intuitive follow-up system.
Rather than calling a patient with one task in mind, Call Insight allows your team to increase the value of their calls significantly by showing them everything there is to know about that patient before they begin speaking with them.
To begin using it in your practices, there is a simple setup process with your phone company that takes a few minutes to complete. Call Insight can integrate with most voip phone systems. Once set up, simply install the Call Insight desktop app on any computer you answer calls on.
Call Insight requires almost no training to use. Each time someone calls your practice, your team will see a pop-up on their screens. Simply click on the pop-up to view the patient's profile with all of the information you need to know about that patient.
The more your team knows, the more they can do to help care for each patient. Use Call Insight to eliminate holes in the schedule, increase production and host of other benefits. Call Insight will reduce your stress and increase your effectiveness.
Schedule a demo and start intelligently shaping the future of your practices today.
Dental analytics and patient engagement tools designed to help you intelligently shape the future of your practice. Get a $50 gift card just for checking it out!
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