Dental Intelligence’s Screen Pops makes incoming calls effortless and more effective by giving you the information you need, right when a patient calls in.
Schedule a demo to see how it works.
Screen Pops help you strengthen your patient relationships. Take your patient experience to the next level by knowing exactly who you are talking to and what you should talk about any time a patient calls. No fumbling with charts to try and pull up patient information after answering the phone — just click the incoming call pop-up and you'll have that patient's info in front of you before you can say "Hi, how can I help you?"
Additionally, make the new patient scheduling process a breeze with Screen Pops. Add unknown numbers to your contact list as prospective new patients. Once they schedule, easily one-click sync all their info to your practice management system.
Connect with patients starting from the moment they call in.
Instead of scrambling to find the patient's file or asking them to repeat or spell out their information, Screen Pops connects your phone system with your practice management system so you can see everything you need to know about a patient while you are on the phone with them.
According to a recent Harvard Business Review article, an emotional connection to your patients is very important:
“On a lifetime value basis, emotionally connected customers are more than twice as valuable as highly satisfied customers. These emotionally connected customers buy more of your products and services, visit you more often, exhibit less price sensitivity, pay more attention to your communications, follow your advice, and recommend you more – everything you hope their experience with you will cause them to do.”
Screen Pops create a modern and seamless new patient experience. When a new patient calls in, you can easily capture all of the critical information you need to begin a relationship with them — including their name, contact information, and notes. After that, you can easily send out new patient forms to the patients to fill out before their appointment.
Incoming call from an unknown number? Quickly and easily add contact info so you know who's calling next time. We'll save your contacts to the cloud so you can nurture prospective new patient relationships with personalized outreach and marketing campaigns.
When new patients schedule an appointment, one click syncs all their info to your practice management system and creates them as a patient.
What about vendors or sales people? Create a profile for those too so you can see all your communication in one place. It's also easy to label numbers as spam so you know which calls to ignore.
Strengthen patient relationships and make the most of every conversation. You can easily see what patients need and what you should follow up on from their Patient Card. When an existing patient calls, simply click the Screen Pop to pull up their details.
Read notes from past conversations or visits, review communication history, view family members, see their last visit date or if they're due for hygiene, and even check insurance eligibility status.
To begin using it in your practice, there is a simple setup process with your phone company that takes a few minutes to complete. Screen Pops can integrate with most VoIP phone systems.
Screen Pops require almost no training to use. Each time someone calls your practice, you'll see a pop-up on your screen. Simply click on the pop-up to view the patient's profile with the most pertinent information. Identify future visits, family members, due for hygiene dates, any outstanding balances, and more.
The more you know, the more you can do to help care for each patient. Use Screen Pops to eliminate holes in the schedule, increase production, and build stronger patient relationships. Screen Pops will reduce your stress and increase your effectiveness.
Schedule a demo and start intelligently shaping the future of your practice today.
Dentistry's all-in-one solution for practice analytics, patient engagement, online scheduling, payments, and more — designed to help your practice(s) grow and thrive.
