Dental Intelligence’s Call Insight makes incoming calls effortless and more effective by giving you the information you need, right when a patient calls in.
Schedule a demo to see how it works.
Call Insight helps you to provide a connection with your patients when they call in. Bring your patient experience on the phone to the next level by knowing exactly what you should talk to the patient about. Show your patients you care by knowing who they are and what they need.
Additionally, make the new patient scheduling process a breeze with Call Insight. Organize your calls so you can see who is calling in.
Connect with patients starting from the moment they call in.
Instead of scrambling to find the patient's file or asking them to repeat or spell out their information, Call Insight connects your phone system with your practice management system so you can see everything you need to know about a patient while you are on the phone with them.
According to a recent Harvard Business Review article, an emotional connection to your patients is very important:
“On a lifetime value basis, emotionally connected customers are more than twice as valuable as highly satisfied customers. These emotionally connected customers buy more of your products and services, visit you more often, exhibit less price sensitivity, pay more attention to your communications, follow your advice, and recommend you more – everything you hope their experience with you will cause them to do.”
Call Insight helps to be inviting to new patients. If the person calling is a new patient, Call Insight helps you easily capture all of the critical information you need to begin a relationship with them, including contact information, insurance, billing, referral source, and so much more.
Don't have a number attached to an existing patient? Simply mark calls to label them as prospective new patients, spam or other types of call.
What about vendors or sales people? You can also create a profile for them and if they are someone you don't want to call your practice, you can even block their calls.
Maximize the patient experience on the phone by planning ahead using Call Insight. You can see what patients need and what you need to follow up on with an intuitive follow-up system.
Rather than calling a patient with one task in mind, Call Insight allows you to increase the value of your call significantly by showing you everything there is to know about that patient before you begin speaking with them.
To begin using it in your practice, there is a simple setup process with your phone company that takes a few minutes to complete. Call Insight can integrate with most voip phone systems. Once set up, simply install the Call Insight desktop app on any computer you answer call on.
Call Insight requires almost no training to use. Each time someone calls your practice, you'll see a pop-up on your screen. Simply click on the pop-up to view the patient's profile with all of the information you need to know about that patient.
The more you know, the more you can do to help care for each patient. Use Call Insight to eliminate holes in the schedule, increase production and host of other benefits. Call Insight will reduce your stress and increase your effectiveness.
Schedule a demo and start intelligently shaping the future of your practice today.
Dentistry's all-in-one solution for practice analytics, patient engagement, online scheduling, payments, and more — designed to help your practice(s) grow and thrive.