Why Your Practice Should Be Using Voicemail Drops

Learn how voicemail drops can help your practice save time and build more meaningful connections with your patients.

Dental Intelligence


March 4, 2021

We all know that maintaining good communication with your patients is key to a successful dental practice. The challenge most providers face is creating an efficient system that streamlines essential patient communication without sacrificing the personalization that builds strong, lasting patient relationships. Enter: Voicemail Drops.

What are Voicemail Drops?

A simple explanation of a voicemail drop is when you “drop” a pre-recorded message into someone’s voicemail inbox. This process delivers the message, but the person’s phone doesn’t ring. Instead, it looks like they have a missed call and have a new voicemail notification.

Dental Intelligence's Voicemail Drops system delivers your desired message without the time and hassle of making manual phone calls. With a little upfront planning to personalize messages as much as possible, voicemail drops allow you to reach everyone on your list simultaneously while maintaining  a personal touch.

When are Voicemail Drops Particularly Useful?

Voicemail drops are fully customizable and can be used in a variety of situations – the sky is the limit. Some of the most common ways to integrate voicemail drops into your patient engagement strategy are:


Voicemail Drops Alternatives: What Most Offices Use

Implementing a voicemail drop system has the noticeable benefit of reducing busy work in the office each day. In the past, most pre-op, post-op, and appointment reminder calls were personal,  one-to-one phone calls. A staff member sits on the phone and manually dials each number to hold a conversation with every person on the list.

Prior to voicemail drops, birthday messages and collections notifications were usually sent by mail. This time-consuming process involves printing, addressing, stamping, and post office delivery to send information to each patient. This outdated method is inefficient, inconvenient for the patient, and prone to miscommunication or delayed payments. 

In comparison, voicemail drops save both time and money. You reduce busy work in the office and avoid unnecessary expenses for mailers and printing. In addition, many dental practices experience an attributable profit margin increase from voicemail drops.

Best Practices for Voicemail Drops

Consider these best practices when using voicemail drops for dental patient engagement. We recommend these tips:

Making Your Voicemail Drops Sound Natural

Create a personalized experience to make your messages sound as natural as possible. Here are a few tips to help:

  1. Smile: Record the message with a smile on your face to make it sound welcoming and happy.
  2. Repeat: If you are requesting a callback, repeat your name and phone number at the end of the message.
  3. Test: Try different versions of the same message to see which format produces the best response.
  4. Follow-Up: Pair voicemail drops with other forms of communication, such as following an "unscheduled treatment" voicemail with your online scheduling link, or following an "outstanding balance" voicemail with a text-to-pay link.

Voicemail drops make it possible for you to connect with patients on a personal level without the manual process of phone calls and one-on-one conversations. Most dental practices can save at least 20 hours of manual tasks each month by taking advantage of voicemail drops from Dental Intelligence. Simply pre-record your message, then send or schedule the voicemail with one click. 

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