Get a $50 gift card when you see a demo of Dental Intelligence

Get a Demo
Blog

How Elevating Dental Front Desk Training Boosts Revenue & Success

It's important to have your front desk staff at their best since they're the ones that make a first impression on your patients. Here are some tips on how to improve their training, so you can create an inviting experience.

Dental Intelligence

|

November 12, 2023

You never get a second chance to make a first impression, so how well your front desk team communicates is vital to the success of your dental practice. The patient experience, your reputation in the community, and your revenue potential depend on having a front desk team that is trained adequately.

If you’re ready to take your front desk training to the next level, keep reading for tips to begin implementing today.

Dental Front Desk Training Checklist

Whether you’re new to the field or your office has been a staple in the community for decades, chances are that some elements of dental staff training have been neglected.

After all, dental professionals are usually busy enough managing day-to-day items. Staying on top of training can feel like an impossible burden and tough to fit into a tight schedule. The good news is that by making a list of everything you need to do, you can break training down into manageable, bite-sized, sugar-free tasks.

It will take some planning and consideration, but most of the items on this list can be tackled in a few minutes a day or during monthly or quarterly meetings.

Other Elements to Elevate Your Front Desk Presence

Dental front desk training includes more than improving communication and technical skills. There are also physical elements that are correlated to the success of your practice, including having a welcoming reception area and having the right practice management software.

Tips to Elevate Your Reception Area

Other than your website or social media profiles, the reception area is one of the first touchpoints a patient will have with your office. Therefore, you should spend considerable time ensuring that this part of your office reflects your brand and values.

Take a quick look around your office and check for the following:

What to Look for in Practice Management Software

A modern dental office needs practice performance solution that boosts efficiency by automating tasks and streamlining marketing activities. At a minimum, your software should assist with scheduling, reminders and confirmations, digital forms, and billing. This is just the tip of the iceberg. The right dental practice performance solution will be invaluable to your operations.

Put Your Dental Practice on the Path to Success

In addition to providing your team with the skills and training to be successful, it’s also important to equip your front desk with the proper tools. Dental Intelligence provides your dental practice with everything you need to ensure your front desk staff provides patients with a VIP experience. From Analytics and Insurance to Engagement and dental front desk communication, Dental Intelligence has a full suite of tools to take your practice to the next level.

To see Dental Intelligence in action, schedule a demo today.

More Blog Posts

Blog

It's important to have your front desk staff at their best since they're the ones that make a first impression on your patients. Here are some tips on how to improve their training, so you can create an inviting experience.

5 Ways To Improve Your Dental Waiting Room

March 10, 2023

Read More
Blog

When talking to a patient on the phone, they're forming an impression of your office. You will want to be warm and genuine yet professional tone. Here are some tips and scripts to take your phone calls to the next level.

Dental Office Receptionist Scripts: Best Practices To Help Your Staff Engage Patients

January 13, 2023

Read More
Blog

You only get to make one first impression. Set the tone for new patients with a first visit experience that's modern, efficient, and personal.

6 Steps to Ensure a Stellar New Patient Experience

March 10, 2023

Read More

More Blog Posts

Practice Smarter.™

Not using Dental Intelligence yet? Schedule a demo and start intelligently shaping the future of your practice today.

Get a Demo
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.